Q.  What format do my photos need to be in when I submit them for restoration?

A.  We can take images in the following formats: prints, negatives, digital images.  If we need to scan the photo or negative into a digital image, it may cost extra depending on the size and quality of the original image.  Images submitted to us as digital will be no extra cost.

Q.  I need an image done ASAP!  How fast is the turn around?

A.  It all depends on the work that is needed and the quantity.  Orders that require little adjustment (ex: color correction, exposure, etc) may only take a few hours.  Orders that are substantial in quantity may take a day or two.  Images with significant damage could take anywhere from a few days to a week to turn around.  We like to see the image before we give you a quote on price, simply because each project requires different time commitments.

Q.  Can you make a negative from a digital image?

A.  No, we cannot, we do not have the required tools for that type of work.

Q.  What is the benefit to having old photographs restored?  I thought they were supposed to last forever!

A.  Older photographic papers and techniques are different than the archival quality printing that is being used today. Wear and tear on a physical piece of paper is inevitable. Restoring old photographs and turning them into digital images means that the originals can be stored in a safe place and you now have a longer lasting (and often times more vibrant) version of your keepsakes.